Ch.10 Quiz

Instructions
Please read the questions carefully.

This assessment is worth 100 points.

  1. A key element of Frederick Taylor's approach was the time and motion study, which examined the tasks performed to complete a job and the time needed to complete each task.   (4 points)

      
      

  2. Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.   (4 points)

      
      

  3. The Hawthorne studies resulted in a renewed interest in the methods of scientific management first popularized by Frederick Taylor.   (4 points)

      
      

  4. The conclusions of the Hawthorne studies support the central ideas of the scientific management approach.   (4 points)

      
      

  5. Theory Z is based on management principles from Eastern Europe.   (4 points)

      
      

  6. Recent events in Japan have led some Japanese firms to question the effectiveness of the Type J approach to management.   (4 points)

      
      

  7. Jerry has a great deal of faith in the abilities of his subordinates. He believes that most workers want to be productive, and will work hard if given the proper incentives. He also believes that most firms do not take full advantage of the intelligence and creativity of their employees. For these reasons Jerry favors a relatively free managerial style which allows workers to be flexible and creative in how they do their jobs, and empowers them to make and implement decisions. Jerry is a Theory Y-type manager.   (4 points)

      
      

  8. Recent economic events and demographic trends in Japan have demonstrated the superiority of a Type J approach to management.   (4 points)

      
      

  9. Herzberg used the term hygiene factor to refer to an element of job content that was particularly important as a source of worker motivation.   (4 points)

      
      

  10. Feedback enhances worker motivation by giving workers a feeling of achievement and recognition.   (4 points)

      
      

  11. Ellen supervises several workers in the accounting department of a large corporation. She has decided to make a greater effort to give her subordinates direct and clear information about their job performance. Ellen's efforts are likely to improve worker motivation.   (4 points)

      
      

  12. One way to improve employee performance is to set goals that exceed the ability of employees to attain them.   (4 points)

      
      

  13. Most people have well-developed listening skills by the time they graduate from high school.   (4 points)

      
      

  14. Members of Generation X tend to be more independent and need less feedback than members of older generations.   (4 points)

      
      

  15. Motivation is largely internal, generated by workers themselves.   (4 points)

      
      

  16. The hierarchy of human needs was developed by:   (4 points)

    a.  
    b.  
    c.  
    d.  

  17. John is an employee of a major corporation. For the past five years his performance ratings have been very good, but his pay increases have been few and far between. John is finding it increasingly difficult to pay his rent and utility bills. His boss should be aware of John's unmet:   (4 points)

    a.  
    b.  
    c.  
    d.  

  18. Herzberg found that the factors which provided the highest level of motivation were mostly associated with:   (4 points)

    a.  
    b.  
    c.  
    d.  

  19. The characteristic of work that is concerned with the amount of direct and clear information workers receive about performance is called:   (4 points)

    a.  
    b.  
    c.  
    d.  

  20. Management by objectives was developed by:   (4 points)

    a.  
    b.  
    c.  
    d.  

  21. According to goal-setting theory, in order for goals to enhance motivation and performance they must be:   (4 points)

    a.  
    b.  
    c.  
    d.  

  22. All of the following are characteristics of a management by objectives program except:   (4 points)

    a.  
    b.  
    c.  
    d.  

  23. According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome.   (4 points)

    a.  
    b.  
    c.  
    d.  

  24. According to expectancy theory, the amount of effort employees exert on a specific task depends on their:   (4 points)

    a.  
    b.  
    c.  
    d.  

  25. The first meeting between the new CEO of Wedex Widget Inc., John Noble, and Howie Spradlin, the production manager at the Pelham City plant, didn't go smoothly. The purpose of the meeting was to discuss the problem of declining productivity at the Pelham facility, and to develop a strategy to turn the situation around.

    Howie started the conversation by handing Mr. Noble the Pelham plant's most recent productivity report. "I've always thought that most of our employees were lazy, and now I've got proof," Howie stated emphatically. "We pay these guys some of the highest wages in the industry, we provide them a safe place to work, and we've broken down the job into the most simple steps possible. We aren't asking these guys to do brain surgery, but still productivity continues to drop and other production costs increase. Starting next week, I'm instructing each department's foremen to watch these lazy bums every second to make sure they put in a full day's work. If those guys thought I used to be demanding, they're in for a rude awakening."

    CEO Noble responded in a way that surprised Howie. "Maybe these fellows aren't lazy at all, Howie. Maybe they are just bored and resentful of the way we've treated them," he said. "These workers are experienced and trained. They might work harder and smarter if the work were more interesting and rewarding. Their attitudes might even improve if we treated them with more respect."

    For the next hour and a half, the two men discussed ways to improve worker motivation and performance. Howie left the meeting with an unsettled feeling. Many of Mr. Noble's suggestions seemed naïve to Howie. "Mr. Noble is the boss, but I think he is too optimistic regarding human nature," Howie mused. Reluctantly, Howie had to admit that his own approach had not succeeded in improving the plant's performance. He agreed to take a hard look at some of Mr. Noble's ideas.

    Howie's views on his employees suggest he is a ____________ manager.   (4 points)

    a.  
    b.  
    c.  
    d.  



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